Artisan Baking Excellence

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Privacy Policy

Effective Date: January 1, 2026

Information We Collect

We collect information you provide directly to us, such as when you place an order, contact us, or subscribe to our newsletter. This may include your name, email address, phone number, and delivery address.

How We Use Your Information

We use the information we collect to process orders, communicate with you, improve our services, and comply with legal obligations. We do not sell or rent your personal information to third parties.

Information Sharing

We may share your information with service providers who assist us in operating our business, such as payment processors and delivery services. These providers are bound by confidentiality agreements.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time.

Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or +1 (312) 608-9473.

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Terms of Service

Effective Date: January 1, 2026

Acceptance of Terms

By using our services, you agree to these Terms of Service. If you do not agree, please do not use our services.

Order and Payment Terms

All orders are subject to acceptance and availability. Payment is required at the time of order placement. We accept major credit cards and cash for pickup orders.

Custom Orders

Custom cake and pastry orders require advance notice and may require a deposit. Design consultations are available by appointment. Changes to custom orders may incur additional fees.

Delivery and Pickup

Pickup times must be scheduled in advance. Delivery is available within our service area for an additional fee. We are not responsible for delays due to weather or circumstances beyond our control.

Cancellation Policy

Standard orders may be cancelled up to 24 hours before pickup. Custom orders require 48-72 hours notice for cancellation. Deposits for custom orders are non-refundable within 24 hours of the scheduled completion date.

Quality Guarantee

We stand behind the quality of our products. If you are not satisfied with your order, please contact us within 24 hours of pickup or delivery.

Limitation of Liability

Our liability is limited to the cost of the products purchased. We are not liable for any indirect or consequential damages.

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Disclaimer

Effective Date: January 1, 2026

Allergen Information

Our bakery handles wheat, eggs, dairy, nuts, and other common allergens. While we take precautions to prevent cross-contamination, we cannot guarantee that any product is completely free from allergens. Please inform us of any allergies when placing your order.

Ingredient Sourcing

We strive to use high-quality, fresh ingredients from reputable suppliers. However, ingredient availability may vary, and substitutions may occasionally be necessary.

Nutritional Information

Nutritional information is provided as estimates and may vary based on preparation methods and ingredient variations. Please consult with healthcare providers for specific dietary needs.

Product Appearance

While we strive for consistency, handcrafted baked goods may vary slightly in appearance from photos or previous orders. This variation is part of the artisanal nature of our products.

Storage and Handling

Proper storage and handling of our products after pickup or delivery is the responsibility of the customer. We provide storage instructions when applicable.

Seasonal Availability

Some products and ingredients may be seasonal or subject to availability. We reserve the right to modify our menu based on ingredient availability and seasonal considerations.

Health and Safety

Our bakery follows all local health department guidelines and food safety protocols. However, customers consume our products at their own risk.